Skip to Content

Warranty Policy

Because your trust matters most to us.

OutletEyewear.com is committed to offering authentic, high-quality products, and we ensure all products reach our customers after passing inspection and quality control stages. In the event of a manufacturing defect covered by warranty, we will handle the case according to the policies outlined below.

What Does The Warranty Cover?What Does The Warranty Not Cover?Warranty PeriodHow Do I Request Warranty Service?What Happens After Submitting the Request?If ApprovedDoes the Warranty Policy Differ for Marketplace Products?Does the Warranty Replace Outlet Care?Frequently Asked QuestionsOur Commitment

What Does The Warranty Cover?

The warranty covers manufacturing defects that appear during normal use of the product, such as:

  1. Frame manufacturing defects.
  2. Hinge defects.
  3. Manufacturing defects in the original lenses included with the product (if any).
  4. Any manufacturing fault affecting normal use.

What Does The Warranty Not Cover?

The warranty does not cover cases resulting from:

  1. Breakage from dropping or impact.
  2. Misuse.
  3. Exposure to high temperatures.
  4. Use of unsuitable cleaning materials.
  5. Scratches resulting from daily use.
  6. Modifications or repairs performed outside approved service centers.
  7. Damage resulting from neglect or improper storage.

Warranty Period

The warranty period varies depending on brand, product type, and manufacturer's policy. The warranty period will be clarified on each product's page before purchase. 

How Do I Request Warranty Service?

  1. Log in to your account.
  2. Select the relevant order.
  3. Click "Request Warranty Service."
  4. Attach photos showing the issue.
  5. Our team will review the request and contact you.

What Happens After Submitting the Request?

After receiving the request, the following may occur:

  1. Requesting additional information.
  2. Requesting the product be sent for inspection.
  3. Approval of the warranty request.
  4. Or declining the request if it turns out the case isn't covered by warranty, with an explanation provided.

If Approved

One of the following solutions may be taken, depending on the case:

  1. Repairing the product.
  2. Replacing the damaged part.
  3. Replacing the entire product.
  4. Or any other suitable solution according to the product's warranty policy.

Does the Warranty Policy Differ for Marketplace Products?

Some warranty details may vary depending on the manufacturer or approved seller, but all requests are managed through OutletEyewear.com to ensure a unified, fast customer experience.

Does the Warranty Replace Outlet Care?

No. The warranty covers manufacturing defects only. Outlet Care, on the other hand, is an optional program that offers:

  1. Regular maintenance.
  2. Professional cleaning.
  3. Frame adjustment.
  4. Replacement of consumable parts.
  5. Additional benefits and discounts depending on the package.

Frequently Asked Questions

8.1  Is breakage covered by the warranty?

No, unless it's proven to be caused by a manufacturing defect.

8.2  Are scratches covered?

Scratches resulting from daily use aren't considered a manufacturing defect and therefore aren't covered by the warranty.

8.3  Can I track the status of my request?

Yes. You can track all warranty requests through your OutletEyewear.com account.

Our Commitment

We work to process all warranty requests with the highest degree of transparency and professionalism, while upholding customer rights and manufacturers' policies, to ensure a reliable and comfortable shopping experience.